NV
Nelis V
1 reviews | Active since May 2019
14 Nov 2023, 14:30
No Service from Netstar
The Netstar tracking system has been draining my car battery for some time now. For the past month I have now been phoning Netstar almost on a daily basis to come and remove their tracking system from my vehicle - without any success. Their service is absolutely pathetic and every time you phone them you have to hold on for lengthy periods of time. I simply cannot wait to get their piece of ******* out of my vehicle.
Helpful (0)
Replies (5)0
Replies (5)
Netstar's replyOfficial
14 Nov 2023, 14:52Good day Nelis,
We are terribly sorry to hear about this, please accept our sincere apologies for your experience. Kindly note that our Technical Team will contact you to resolve this matter as soon as possible.
Kind Regards,
Netstar
We are terribly sorry to hear about this, please accept our sincere apologies for your experience. Kindly note that our Technical Team will contact you to resolve this matter as soon as possible.
Kind Regards,
Netstar
Netstar's reply14 Nov 2023, 14:52
Official
Good day Nelis,
We are terribly sorry to hear about this, please accept our sincere apologies for your experience. Kindly note that our Technical Team will contact you to resolve this matter as soon as possible.
Kind Regards,
Netstar
We are terribly sorry to hear about this, please accept our sincere apologies for your experience. Kindly note that our Technical Team will contact you to resolve this matter as soon as possible.
Kind Regards,
Netstar
Netstar's replyOfficial
15 Nov 2023, 11:52Good day Nelis,
Please note our technical department has advised the technician did go out and assist with the removing unit. The matter has been resolved. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Kind Regards,
Netstar
Please note our technical department has advised the technician did go out and assist with the removing unit. The matter has been resolved. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Kind Regards,
Netstar
Netstar's reply15 Nov 2023, 11:52
Official
Good day Nelis,
Please note our technical department has advised the technician did go out and assist with the removing unit. The matter has been resolved. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Kind Regards,
Netstar
Please note our technical department has advised the technician did go out and assist with the removing unit. The matter has been resolved. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Kind Regards,
Netstar
NV
Nelis V's updateReviewer Update
15 Nov 2023, 13:11Unfortunately the matter has NOT been resolved.
This morning Lebo of Netstar told me there were 3 tracking systems in my car - although I was only aware of 2.
However, the technician could only find one of the 2 tracker systems and removed it.
After putting the vehicle to "sleep", he found that the car battery is still being drained (reading = 0,80).
He said he would refer this to his boss so that they can send someone who has been working at Netstar for a much longer period because he may know where the other tracker system(s) is hidden in my vehicle.
So, Netstar, I am still waiting for you to come and remove ALL your equipment from my vehicle.
This morning Lebo of Netstar told me there were 3 tracking systems in my car - although I was only aware of 2.
However, the technician could only find one of the 2 tracker systems and removed it.
After putting the vehicle to "sleep", he found that the car battery is still being drained (reading = 0,80).
He said he would refer this to his boss so that they can send someone who has been working at Netstar for a much longer period because he may know where the other tracker system(s) is hidden in my vehicle.
So, Netstar, I am still waiting for you to come and remove ALL your equipment from my vehicle.
NV
Nelis V's update15 Nov 2023, 13:11
Reviewer Update
Unfortunately the matter has NOT been resolved.
This morning Lebo of Netstar told me there were 3 tracking systems in my car - although I was only aware of 2.
However, the technician could only find one of the 2 tracker systems and removed it.
After putting the vehicle to "sleep", he found that the car battery is still being drained (reading = 0,80).
He said he would refer this to his boss so that they can send someone who has been working at Netstar for a much longer period because he may know where the other tracker system(s) is hidden in my vehicle.
So, Netstar, I am still waiting for you to come and remove ALL your equipment from my vehicle.
This morning Lebo of Netstar told me there were 3 tracking systems in my car - although I was only aware of 2.
However, the technician could only find one of the 2 tracker systems and removed it.
After putting the vehicle to "sleep", he found that the car battery is still being drained (reading = 0,80).
He said he would refer this to his boss so that they can send someone who has been working at Netstar for a much longer period because he may know where the other tracker system(s) is hidden in my vehicle.
So, Netstar, I am still waiting for you to come and remove ALL your equipment from my vehicle.
Netstar's replyOfficial
15 Nov 2023, 13:28Good day Nelis,
Kindly note we will further escalate this to the Technical Team for further assistance. We apologies for the issues that you are experiencing.
Kind Regards,
Netstar
Kindly note we will further escalate this to the Technical Team for further assistance. We apologies for the issues that you are experiencing.
Kind Regards,
Netstar
Netstar's reply15 Nov 2023, 13:28
Official
Good day Nelis,
Kindly note we will further escalate this to the Technical Team for further assistance. We apologies for the issues that you are experiencing.
Kind Regards,
Netstar
Kindly note we will further escalate this to the Technical Team for further assistance. We apologies for the issues that you are experiencing.
Kind Regards,
Netstar
Netstar's replyOfficial
17 Nov 2023, 10:00Good day Nelis,
We are pleased to let you know that your query has been resolved. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you and once again we apologize for inconvenience caused.
Kind Regards,
Netstar
We are pleased to let you know that your query has been resolved. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you and once again we apologize for inconvenience caused.
Kind Regards,
Netstar
Netstar's reply17 Nov 2023, 10:00
Official
Good day Nelis,
We are pleased to let you know that your query has been resolved. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you and once again we apologize for inconvenience caused.
Kind Regards,
Netstar
We are pleased to let you know that your query has been resolved. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you and once again we apologize for inconvenience caused.
Kind Regards,
Netstar