TM
Thando M

1 reviews | Active since Oct 2015

11 Mar 2025, 22:12

No service but being billed

Good day….I called you last month to cancel my subscription with you around the 23rd.With success subscription was cancelled the very minute i dropped the call and was told they will be R30 cancellation fee and that will be sent an email with reference to *** 2nd and debit went through my account and i reversed it via bank and today i receive a text saying you will try again to collect funds on the 15th.Please fix this as you messed up my funds and also had to be charged for reversal and i mean i do not even have the service anymore so why would you want to keep taking money?? In addition subscription said cancellation any time!

0
Replies (4)
Netstar
Netstar's reply12 Mar 2025, 06:56
Official
Good day Thando,

Thank you for highlighting this matter with us. We are sorry to hear that you have had this experience. Please note that we are looking into this matter and we will advise accordingly.

Kind regards,
Netstar
TM
Thando M's update12 Mar 2025, 08:45
Reviewer Update
So you just called me however you pull out a statement that you said to me its30day notice instead of R30 cancellation and you claim that im still covered with the 30day notice of which nothing of this sort was communicated with me.Furthermore you claim that during notice im covered but funny how my account was deactivated the very day after our conversation and remember i had not even finished the month of february which i paid for then you want me to pay for march (with no service)..Like really?????
How am i covered yet it says i do not have an account with you(your whatsapp number and app) .
Upon installation you say cancellation at any time now this!!Big **** you are..Im a woman but please don't play with me ,this is hard earned money.
Since you also looking on your side who covers me of the charges i incurred because if this?????
**** someone else not me
TM
Thando M's update13 Mar 2025, 14:36
Reviewer Update
Good day…,
Your called yesterday afternoon and was driving and i advised him to call at 3pm of which he never did….
I still stand on that you never advised of this and you never advised of my cars being covered hence we are here now….Why do i have to pay for a service you never rendered?????
I will be available at 3pm-3-30pm today and please will be grateful if i speak to someone superior.
Netstar
Netstar's reply13 Mar 2025, 14:52
Official
Good day Thando,

Please note that this matter has been escalated for assistance.

Kind regards,
Netstar