AG
Armand G
1 reviews | Active since Oct 2021
01 Jun 2022, 22:28
No service
I have been trying to cancel my Netstar membership since beginning of March when my vehicle was written off but have had no luck. Get told someone will call me to confirm but never happens. Debits still going off. Terrible service
Helpful (0)
Replies (4)0
Replies (4)
Netstar's replyOfficial
02 Jun 2022, 07:36Hello Armand,
Please note that we will escalate the matter to our Retentions department and will provide feedback shortly.
Regards,
Netstar Team
Please note that we will escalate the matter to our Retentions department and will provide feedback shortly.
Regards,
Netstar Team
Netstar's reply02 Jun 2022, 07:36
Official
Hello Armand,
Please note that we will escalate the matter to our Retentions department and will provide feedback shortly.
Regards,
Netstar Team
Please note that we will escalate the matter to our Retentions department and will provide feedback shortly.
Regards,
Netstar Team
Netstar's replyOfficial
03 Jun 2022, 09:39Hello Armand,
We are pleased to inform you that your issue has been resolved, and we thank you for bringing the matter to our attention. If you need further assistance, please do not hesitate to contact us.
Kind regards,
Netstar
We are pleased to inform you that your issue has been resolved, and we thank you for bringing the matter to our attention. If you need further assistance, please do not hesitate to contact us.
Kind regards,
Netstar
Netstar's reply03 Jun 2022, 09:39
Official
Hello Armand,
We are pleased to inform you that your issue has been resolved, and we thank you for bringing the matter to our attention. If you need further assistance, please do not hesitate to contact us.
Kind regards,
Netstar
We are pleased to inform you that your issue has been resolved, and we thank you for bringing the matter to our attention. If you need further assistance, please do not hesitate to contact us.
Kind regards,
Netstar
AG
Armand G's updateReviewer Update
01 Jul 2022, 22:36This matter was clearly not resolved, I never agreed or gave permission for you to deduct R799 from my account for a device I do not jot have or use. Disgusting service!
AG
Armand G's update01 Jul 2022, 22:36
Reviewer Update
This matter was clearly not resolved, I never agreed or gave permission for you to deduct R799 from my account for a device I do not jot have or use. Disgusting service!
Netstar's replyOfficial
04 Jul 2022, 10:20Good day Armand,
Kindly be advised your contract a settlement fee as it was 36 months rental contract. We have notified you of this, however you requested that we proceed with cancellation and you will reverse the debit orders.
Kindly be advised that settlement fees are applicable in an event a rental contract is cancelled before it expires.
Kind regards,
Netstar
Kindly be advised your contract a settlement fee as it was 36 months rental contract. We have notified you of this, however you requested that we proceed with cancellation and you will reverse the debit orders.
Kindly be advised that settlement fees are applicable in an event a rental contract is cancelled before it expires.
Kind regards,
Netstar
Netstar's reply04 Jul 2022, 10:20
Official
Good day Armand,
Kindly be advised your contract a settlement fee as it was 36 months rental contract. We have notified you of this, however you requested that we proceed with cancellation and you will reverse the debit orders.
Kindly be advised that settlement fees are applicable in an event a rental contract is cancelled before it expires.
Kind regards,
Netstar
Kindly be advised your contract a settlement fee as it was 36 months rental contract. We have notified you of this, however you requested that we proceed with cancellation and you will reverse the debit orders.
Kindly be advised that settlement fees are applicable in an event a rental contract is cancelled before it expires.
Kind regards,
Netstar