NO SERVICE AT ALL!!!!!!netfail

My husband has recently requested a cancellation of our tracker due to the poor and pathetic services provided by netstar. we contacted them during December last year due to an emergency they were unable to verify any information for us neither were they able to assist us on the vehicle whereabouts. we called in last month to advise them due to the lack of SERVICE or should I say no service we no longer want them as a service provider. A consultant by the name of Ivy Matlou sent through an email with cancellation cost and never bothered to follow up. we have advised that we want the matter to be escalated as I cant pay to cancel something that I cant use!!! pay for no service!!! we have sent 3 follow up e-mails and too date neither ivy, his manager or the complaints division made contact. This does not surprise us to say the least as yourl cant provide service in real emergencies either. netstar your service is dismal, you should be NETFAIL!!!