NO Service

I accidentley pressed my panic button and received an immediate response from Netstar - great service. Since this response there is no service as my tracking device has not worked ever after. I rang times over 3 days and was told my tracking device was being reset. Until now it has never worked again. Prior to this I responded 3 times to Netstar's SMS invitation to test my device and received a SMS response I would be contacted. Still waiting....... 2 days ago I e-mailed the Service Centre advising my tracking device was not working since the panic button was pressed and when telephoning was told it would be reset and I must wait half an hour. Well Netstar certainly have very long half hours. I'm still waiting...... It is also that time of the year where crime increases and I trust Netstar will pay out should anything happen to my vehicle and the insurance will not because of my tracking device not working. Suppose next problem, should they ever respond, will be I must take to one of their service centres kilometres from where I stay because of not living in a city. Netstar very quick to charge by debit order. Will put a stop payment on this and as far as I'm concerned they can remove the useless device with no further payment to them and they can come to my residence to remove the non-working device. After all why should it stop working after a panic button is pressed??? I suggest anyone wanting a tracking device to please thoroughly investigate all companies first before making a decision which one to use.