No sense of urgency

I had sent a mail to the customer care yesterday, however, i did not get a response and i had tried calling, but no one seems to be available to take the call.<br> <br> I have noticed that on 2 occasions, while monitoring my vehicle online, there seemed to be a delay with the updates. Today while monitoring it, i noticed that it isn't showing the positions - it's just blank! For a product which is apparently regarded as \top of the range"";5;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;481199;714411;15;2;1;1;5;3;5;NULL;NULL;NULL;15/04/17 12:55;15/04/17 11:12;Bitterly Disappointed;;Waiters/Telephonic Waiter;;To whom it may concern <br> <br> I placed my order via the telephone 40 minutes prior to arriving at your store to pay and collect... <br> <br> Upon arrival I was prompted to pay...then nothing? My waiter just vanished without a word. I stood around for 3 minutes pondering when my order would appear... But nothing materialized? <br> <br> Then upon asking another waiter at the till if she could check my order for me she firstly gave me a blank stare and then said there was a 25 minute delay. To which I rep**** I placed my order over 30 minutes ago. - Talk about an automated response! - <br> <br> I then stood outside for a moment and then magically \my order\"" appeared... After crossing the street to head back to work I was flagged down as the waiter gave me the wrong order? Seriously? <br> <br> Here I am... finally seated to dig in and guess what... No chopsticks"