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botshelo S

1 reviews | Active since Jul 2013

22 Jan 2025, 01:25

No responsibility taken.

If they can't solve their in-house issues how can they help solve their clients/customers problems.In December my stationary vehicle was crashed into by one of their branded vehicles/bakkie,when i reported the matter to their offices via email they claimed the vehicle/bakkie does not belong to them (while it was clearly branded) now i have chase after their employee/contractor for compensation for my damaged vehicle,I was hoping they could intervene on behalf of their employee/contractor to resolve the matter,however they chose to neglect my complaint and shifted the blame....what happened to customer service,well i guess im not their customer,but i feel sorry for their customers.

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Replies (2)
Netstar
Netstar's reply22 Jan 2025, 06:57
Official
Good day Botshelo, 

We are terribly sorry to hear about this, please accept our sincere apologies for your experience. Please note the matter has been escalated to our internal team for further assistance.

Kind regards 
Netstar 
Netstar
Netstar's reply23 Jan 2025, 10:21
Official
Good day Botshelo, 

Kindly note that we have escalated your feedback to our internal team for further investigations and they will reach out to you for assistance. 

Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you. 

Regards, 
Netstar