No response to panic button - Rude service

My friend pressed the panic button by mistake I only saw the sms later I was not called and no help was sent.... I called them(emergency department) 25April 2019 Around 16:40

To find out why was there no response.

I spoke to a man called Lerato and his supervisor Naomi asking them .... and I was basically told to **** off as they could not tell me why no one called me and how long till help is dispatched.

Net vir that I am leaving them and guess what.. I got credit bureau contacts and will simply remove any credit record stunt that they try to pull