FK
FIONA K

1 reviews | Active since Apr 2015

06 Apr 2016, 13:35

NO RESPONSE ON PANIC BUTTON

ON SUNDAY EVENING I PRESSED MY EMERGENCY BUTTON IN MY CAR. I WAS NOT CONTACTED WHATSO EVER FROM NETSTAR TO ENSURE THAT I AM SAFE OR THAT MY CAR IS NOT HI JACKED.<br> I WAITED UNTIL MONDAY AND NOTHING HAPPENED. TUESDAY I PHONED THE EMERGENCY CALL CENTRE AND LOGGED A CALL. THEY REFUSED TO SEND OUT A TECHNICIAN UNLESS I DOUBLE CHECKED THE PANIC BUTTON SO THAT THEY CAN SEE IF IT IS WORKING NOW. I REFUSE TO DO A DOUBLE CHECK AS IN AN EMERGENCY SITUATION YOU ONLY HAVE ONE CHANCE. I INSISTED THAT A TECHNICIAN COME OUT TO CHECK MY SYSTEM AND THEY SAID THAY WILL CALL ME BACK WITH ARRANGEMENTS THERE OF. IT IS NOW WEDNESDAY AFTERNOON AND I HAVE HAD NO COMMUNICATION FROM ALTECH NETSTAR WHATSO EVER.

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Replies (1)
Netstar
Netstar's reply07 Apr 2016, 07:57
Official
Hello FIONAKRUGER,

As per our telephonic conversation, I will investigate and I will revert back to you.

Kind regards
Denise

Best regards,