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jaysen R

1 reviews | Active since Nov 2013

04 Sept 2024, 14:20

No Response from Netstar

Been trying to get a hold of Netstar now for 2 days and nothing. Simply to try and make a booking for fitment. They are not getting back to me and calls arnt going through.

Yet they lock u into 3 year contracts and gladly deduct the money everymonth.

So what happens if i had to be logging a call to report a ****** vehicle ?

0
Replies (4)
Netstar
Netstar's reply04 Sept 2024, 14:58
Official
Good day Jasen,

Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please note the matter has been escalated to our internal team and  one of our consultants will be in contact with you for assistance. 

Kind Regards 
Netstar 
jR
jaysen R's update04 Sept 2024, 15:38
Reviewer Update
Still of absolute no use. Get a call just to tell me someone will call me. Then call me back i must confirm all my details to be told i must pay R650 to transfer a unit to a new vehicle.
Then they put me through to 3 different departments where i must confirm all my details to 10 different people who still cant help.

So in conclusion i must pay R650 to transfer a unit. R850 if i want to cancel the contract. And then still not even go through to someone who can help me with a booking.

I have never had an issue with Netstar in the 6 years i have been with them but clearly they woke up and decided to cover up for lost time.
Netstar
Netstar's reply04 Sept 2024, 15:51
Official
Good day Jaysen 

We have noted your query and are assisting you. We will contact you to further assist.

Regards 
Netstar 
Netstar
Netstar's reply05 Sept 2024, 21:03
Official
Good day Jaysen,

Thank you for allowing us an opportunity to assist with your request. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you. 

Kind regards
Netstar