No response from Netstar - 6 months

I bought a new vehicle in July 2022 and requested for my existing unit to be transferred from the old vehicle to the new one (which was previously done). I was told that the old device would be deactivated and that a new device will be installed in the new vehicle. This never took place. I had to take delivery of the new car without a tracking device installed. Calls to the call centre was futile. Most agents do not understand the query (if you are lucky enough to speak to someone without the call cutting off).

Quite frustrated, I requested for my contract to be cancelled. I understood there was a penalty to be paid which I was comfortable with. This request was sent in writing on 8 August 2022, with follow -ups done monthly until November 2022.

It is now 2023: - I have not received a response to my e-mails - I am still being debited for the contract monthly - I am receiving the monthly logbook of the sold vehicle and other sensitive third-party information and nobody from Netstar seems to care!!!

I would discourage anyone from subscribing to their services.