SS
Shanelle S

1 reviews | Active since Oct 2019

07 Jun 2021, 12:09

No Response from Netstar.

I'm a client of Netstar since June 2018, this is my second car that I've used them for. Recently I've been trying to get a hold of them for the past two weeks to check the status of my contract as two years will soon be up...

I've had no luck and just wait on the line till no end as nobody responds! This is absolutely unprofessional as two months ago my panic button stopped working and when I enquired as to why, I was told it's due to my contract coming to an end. And now when I've been trying to get a hold of the company... there's no answer or response every single time.

I'm a paying client, haven't missed a payment uptil today and I certainly don't expect such pathetic and disappointing service whereby there is absolutely no communication! Netstar sucks !

0
Replies (2)
Netstar
Netstar's reply07 Jun 2021, 14:30
Official
Good day Shanelle,

We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.

Kind regards,
Netstar
SS
Shanelle S's update07 Jun 2021, 18:54
Reviewer Update
I hope reaching out to me personally will be soon ? As I'm currently in the lurch about whether my vehicle is safe or not.