CP
CONRAD P

1 reviews | Active since Jul 2009

14 Sept 2016, 15:11

No response from customer care

<p>I have contacted Netstars customer support about a billing query and it is now almost a week and I havent heard from anybody.I have moved from Tracker because of theri terrible service but I guess its the same at Netstar.</p> <p>Reference Nathan Lameer ********** 506.</p> <p>This query relates to my previous billing of R1000-odd Rand.</p> <p>To make a long story short,I was under the impression that the technician`s visit to Tygervalley BMW would be free of charge the unit being under warranty but I have been charged for it?</p> <p>Otherwise I would not have booked the vehicle at Tygervalley BMW.</p>

0
Replies (4)
Netstar
Netstar's reply14 Sept 2016, 15:36
Official

Good day Conrad

As per our telephonic conversation , I will investigate and I will revert to you with feedback.

Kind regards

Denise

Netstar
Netstar's reply15 Sept 2016, 10:00
Official

Good day Conrad

As per our telephonic conversation, you have informed me the credit controller did make contact with you.

Kind regards

Denise

Netstar
Netstar's reply16 Sept 2016, 16:01
Official

Good day Conrad

As per our telephonic conversation, you have informed me the query has been resolved.

Kind regards

Denise

CP
CONRAD P's update19 Sept 2016, 16:28
Reviewer Update

Netstar did reply within a day and the problem was resolved,thank you very much.