no response for 4 hours

Last Thursday 03.10.15 my car was ****** from Glenwood. I immediately tried to phone Altech Netstar, I was put on hold with an automated message, 'we are experiencing high call volumes at present plse stay on the line' after an hour the line would drop. This continued for the entire evening. Eventually exhausted, upset and emotional I went to bed, thankful that at least I wasn't lying dead somewhere!!!!! At 5am the next morning I phoned and got through immediately where the consultant told me yes they had experienced 'technical problems' that evening. My car was located and police on the scene within an hour. However the damage done to the interior of my car overnight was v v extensive. I put in a formal complaint and was contacted on the Friday by a lady from Netstar who acknowledged they had had a problem. I was not satisfied as if I or my children had been in the vehicle the outcome could have been catastrophic. I was asked what I would be prepared to accept as compensation and I said that some form of monetary compensation would be acceptable, having paid for over 4 years and when needed not receive the service I had been promised. I was assured a reply - I AM STILL WAITING