No response
<p>hi Denise,</p> <p> </p> <p>I sent an email request to the following addresses to change policy/account information but haven't received any feedback or response: </p> <p> </p> <p>Netstar ********** ********** ********** ********** <p> </p> <p>Account number <br />Account number ********** 3</p> <p>Please can someone in your team respond to my query.</p>
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Replies (3)
Netstar's replyOfficial
26 Sept 2016, 12:27Good day Melissa
As per our telephonic conversation, I will update your records and I will provide you with feedback.
Kind regards
Denise
Best regards,
Netstar's reply26 Sept 2016, 12:27
Official
Good day Melissa
As per our telephonic conversation, I will update your records and I will provide you with feedback.
Kind regards
Denise
Best regards,
Netstar's replyOfficial
27 Sept 2016, 10:33Good day Melissa
Thank you for replying to me my email.
Kind regards
Denise
Best regards,
Netstar's reply27 Sept 2016, 10:33
Official
Good day Melissa
Thank you for replying to me my email.
Kind regards
Denise
Best regards,
's updateReviewer Update
10 Oct 2016, 11:07
To other consumers:
My address changed and I requested to have the device tested at the new address and get an updated signal report. Turns out, the device wasn't working. A techinician installed a new device. With that device, during signal testing the device worked only 1/5 times. Though Denise is friendly and efficient to assist, the wait to receive ouinformation is unacceptable. I requested to have the contract terminated without cancellation fee as I am clearly paying for something that I will have to monitor on a monthly basis.. which should be working. Worse, they sent a signal report but then offered me another contract, to install and pay for an additional device???? If any other members of the public can shed some legal advice related to the Consumer Protection Act and contacts to this matter, it will be appreciated. No, I will not recommend Netstar to others.
's update10 Oct 2016, 11:07
Reviewer Update
To other consumers:
My address changed and I requested to have the device tested at the new address and get an updated signal report. Turns out, the device wasn't working. A techinician installed a new device. With that device, during signal testing the device worked only 1/5 times. Though Denise is friendly and efficient to assist, the wait to receive ouinformation is unacceptable. I requested to have the contract terminated without cancellation fee as I am clearly paying for something that I will have to monitor on a monthly basis.. which should be working. Worse, they sent a signal report but then offered me another contract, to install and pay for an additional device???? If any other members of the public can shed some legal advice related to the Consumer Protection Act and contacts to this matter, it will be appreciated. No, I will not recommend Netstar to others.