DC
Donavan C
1 reviews | Active since Oct 2023
08 Nov 2023, 14:56
No refund after years of deductions.
Do not trust them: *After almost 5 years of deductions for a device I don't have* Long story short, my first subscription with Netstar was in 2015 via Auto&General up until 2018...I switched to Outsurance and was informed to install a Netstar tracker again (remember same company)... I only recently checked (by chance.. and Netstar acknowledge it) that they have been deducting for two devices since 2018 (only one is active though) Wendy Mmako simply said that they are not liable to pay refunds and I have to take it up with my then insurance company. Netstar... Your web page says... We are a trusted brand.... I beg to differ.
Helpful (0)
Replies (2)0
Replies (2)
Netstar's replyOfficial
09 Nov 2023, 06:19Hi Donavan
We are so sorry that you've had this experience. In the aim to provide you with the best possible experience and improve where we can, we would like to learn more about your experience.
Kindly provide us with your contact number and our professionals will contact you for a better service.
Kind regards
Netstar
We are so sorry that you've had this experience. In the aim to provide you with the best possible experience and improve where we can, we would like to learn more about your experience.
Kindly provide us with your contact number and our professionals will contact you for a better service.
Kind regards
Netstar
Netstar's reply09 Nov 2023, 06:19
Official
Hi Donavan
We are so sorry that you've had this experience. In the aim to provide you with the best possible experience and improve where we can, we would like to learn more about your experience.
Kindly provide us with your contact number and our professionals will contact you for a better service.
Kind regards
Netstar
We are so sorry that you've had this experience. In the aim to provide you with the best possible experience and improve where we can, we would like to learn more about your experience.
Kindly provide us with your contact number and our professionals will contact you for a better service.
Kind regards
Netstar
Netstar's replyOfficial
16 Nov 2023, 06:32Hi Donavan
We are pleased to let you know that this matter has been resolved as per our finance department.
Should you need further assistance please dont hesitate to reach out and we will be happy to assist.
We sincerely apologize for the inconvenience caused.
Kind regards
Netstar.
We are pleased to let you know that this matter has been resolved as per our finance department.
Should you need further assistance please dont hesitate to reach out and we will be happy to assist.
We sincerely apologize for the inconvenience caused.
Kind regards
Netstar.
Netstar's reply16 Nov 2023, 06:32
Official
Hi Donavan
We are pleased to let you know that this matter has been resolved as per our finance department.
Should you need further assistance please dont hesitate to reach out and we will be happy to assist.
We sincerely apologize for the inconvenience caused.
Kind regards
Netstar.
We are pleased to let you know that this matter has been resolved as per our finance department.
Should you need further assistance please dont hesitate to reach out and we will be happy to assist.
We sincerely apologize for the inconvenience caused.
Kind regards
Netstar.