No Refund??

<p>Good day</p> <p> </p> <p>I would like to inform the bad service and the steeling of my money.</p> <p> </p> <p>The month of Feb they deducted R190 more on my debit then usual. On the 2nd of Feb I emailed them to say what is going on I havent added anything to my contract. On the 4th of Feb I have got an responce to say a value has been added but she has cancelled it ans my debit will be as normal as usaul every month. On the 5th I requested a refund of my R190. No responce on the 7th I send an email to ask for a certificate for my new insurance and also in the email I requested my refund again. On the 8th of Feb I recieved my certificate but no refund or any word of it. On the 10th of Feb I send another email to say I'm still awaiting my refund. I have got a responce back on the 13th to ask what is the refund for? So on the 14th of Feb I rep**** with the added email of hers about the added value and I want my money back. Now on the 15th of Feb I recieved this ... </p> <p> </p> <p>Good day,</p> <p> </p> <p>Please note the added value service was cancelled however we are unable to refund the service</p> <p> </p> <p>WHAT BULL IS THIS!!!</p> <p> </p> <p>how is this possible.</p> <p> </p> <p>You debit to much and now I'm not allow to have my money back..</p> <p> </p> <p>This is robery</p> <p> </p> <p>U guys are the ones added stuff that I dont even asked for and now I'm not allow to get my money back.</p> <p> </p> <p>NO NO NO.</p> <p> </p> <p>I WANT MY MONEY BACK.</p>