1 reviews | Active since Feb 2012
No one at Netstar knows what they are doing
<p>We were about to cancel all contracts with Altech Netstar due to billing and online tracking issues not being resolved after months and months of no joy. When the rep Wayne Lowe heard that we were pulling out he along with his manager Ashwin Maharaj agreed to sort out all issues "no matter what." We also emphasised that this needed to be sorted before we add 2 more new vehicles. He assured us that everything will be sorted after the 2 new vehicles are added. This however was not done despite my email upon email following up. I even drilled everything down on excel for them. When I emailed Wayne and Ashwin and warned them in advance that legal action will be instituted against them should they not resolve I received no response. They currently owe us R 4388 and its been 7 months and they are still billing us incorrectly. Looks like they would rather be sued than exercise something as simple as good customer service. Looks like our business is too small for them to care.</p>
Good day Sunina
As per my telephonic conversation with your colleague. You were unable to take my call. I did leave a message for you to call me back.
Kind regards
Denise
Good day Sunina
As per my telephonic conversation with your colleague. You were unable to take my call. I did leave a message for you to call me back.
Kind regards
Denise
Good day Sunina
As per my telephonic conversation with your colleague. You were unable to take my call. I did leave a message for you to call me back.
Kind regards
Denise
Good day Sunina
As per my telephonic conversation with your colleague. You were unable to take my call. I did leave a message for you to call me back.
Kind regards
Denise
Good day Sunina
As per my telephonic conversation with your colleague. You were unable to take my call. I did leave a message for you to call me back.
Kind regards
Denise
Good day Sunina
As per my telephonic conversation with your colleague. You were unable to take my call. I did leave a message for you to call me back.
Kind regards
Denise
Good day Sunina
As per my telephonic conversation with your colleague. You were unable to take my call. I did leave a message for you to call me back.
Kind regards
Denise
Good day Sunina
As per my telephonic conversation with your colleague. You were unable to take my call. I did leave a message for you to call me back.
Kind regards
Denise
Good day Sunina
As per my telephonic conversation with your colleague. You were unable to take my call. I did leave a message for you to call me back.
Kind regards
Denise
Good day Sunina
As per my telephonic conversation with your colleague. You were unable to take my call. I did leave a message for you to call me back.
Kind regards
Denise
Good day Sunina
As per my telephonic conversation, I will investigate and I will revert to you with feedback.
kind regards
Denise
Good day Sunina
As per my telephonic conversation, I will investigate and I will revert to you with feedback.
kind regards
Denise
Good day Sunina
As per my telephonic conversation, you have informed me the credit controller did make contact with you.
Kind regards
Denise
Good day Sunina
As per my telephonic conversation, you have informed me the credit controller did make contact with you.
Kind regards
Denise
Good day Sunina
As per my telephonic conversation, this query has been resolved.
Kind regards
Denise
Good day Sunina
As per my telephonic conversation, this query has been resolved.
Kind regards
Denise
Thank you to Denise, Michelle and Rachel from Netstar for resolving this dispute with urgency.
Thank you to Denise, Michelle and Rachel from Netstar for resolving this dispute with urgency.