MS
Marius S
1 reviews | Active since May 2019
03 Jan 2025, 14:51
No Netstar
I have asked for a statement three times each time receiving either a reply without a statement or a statement for the incorrect period. Can you please tell me what one must do in order to get proper service from Netstar? This is ironic since you have continuously threatened me with court proceedings while my account is actually in credit!?
Helpful (0)
Replies (12)0
Replies (12)
Netstar's replyOfficial
03 Jan 2025, 15:01Hi Marius,
Thank you for reaching out to us.
Please give us the opportunity to investigate your enquiry.
One of our consultants will reach out to you.
Regards,
Netstar
Thank you for reaching out to us.
Please give us the opportunity to investigate your enquiry.
One of our consultants will reach out to you.
Regards,
Netstar
Best regards,
Netstar's reply03 Jan 2025, 15:01
Official
Hi Marius,
Thank you for reaching out to us.
Please give us the opportunity to investigate your enquiry.
One of our consultants will reach out to you.
Regards,
Netstar
Thank you for reaching out to us.
Please give us the opportunity to investigate your enquiry.
One of our consultants will reach out to you.
Regards,
Netstar
Best regards,
MS
Marius S's updateReviewer Update
09 Jan 2025, 11:02I have now sent various emails relating to my refund and once again I am being ignored?!
MS
Marius S's update09 Jan 2025, 11:02
Reviewer Update
I have now sent various emails relating to my refund and once again I am being ignored?!
Netstar's replyOfficial
09 Jan 2025, 11:06Good day Marius,
We are sorry that you have had this experience. Please note the matter has been escalated to our finance departmnet for further assistance.
Kind regards
Netstar .
We are sorry that you have had this experience. Please note the matter has been escalated to our finance departmnet for further assistance.
Kind regards
Netstar .
Best regards,
Netstar's reply09 Jan 2025, 11:06
Official
Good day Marius,
We are sorry that you have had this experience. Please note the matter has been escalated to our finance departmnet for further assistance.
Kind regards
Netstar .
We are sorry that you have had this experience. Please note the matter has been escalated to our finance departmnet for further assistance.
Kind regards
Netstar .
Best regards,
MS
Marius S's updateReviewer Update
09 Jan 2025, 16:52Still waiting…..
MS
Marius S's update09 Jan 2025, 16:52
Reviewer Update
Still waiting…..
Netstar's replyOfficial
09 Jan 2025, 17:04Good day Marius,
Please note that this matter is with our finance department and they will advise accordingly.
Kind regards
Netstar .
Please note that this matter is with our finance department and they will advise accordingly.
Kind regards
Netstar .
Best regards,
Netstar's reply09 Jan 2025, 17:04
Official
Good day Marius,
Please note that this matter is with our finance department and they will advise accordingly.
Kind regards
Netstar .
Please note that this matter is with our finance department and they will advise accordingly.
Kind regards
Netstar .
Best regards,
MS
Marius S's updateReviewer Update
13 Jan 2025, 10:30Still waiting.
Referring the matter to the consumer ombudsman
Referring the matter to the consumer ombudsman
MS
Marius S's update13 Jan 2025, 10:30
Reviewer Update
Still waiting.
Referring the matter to the consumer ombudsman
Referring the matter to the consumer ombudsman
Netstar's replyOfficial
13 Jan 2025, 10:47Good day Marius
Please be advise that we are still looking into your query to further assist you
Regards
Netstar
Please be advise that we are still looking into your query to further assist you
Regards
Netstar
Best regards,
Netstar's reply13 Jan 2025, 10:47
Official
Good day Marius
Please be advise that we are still looking into your query to further assist you
Regards
Netstar
Please be advise that we are still looking into your query to further assist you
Regards
Netstar
Best regards,
MS
Marius S's updateReviewer Update
13 Jan 2025, 11:00You’ve had ample time!!
MS
Marius S's update13 Jan 2025, 11:00
Reviewer Update
You’ve had ample time!!
MS
Marius S's updateReviewer Update
20 Jan 2025, 08:32Poor poor poor service. How can you send a customer different statements for the same month?? Your statement makes no sense and you double billing is ridiculous!!!
MS
Marius S's update20 Jan 2025, 08:32
Reviewer Update
Poor poor poor service. How can you send a customer different statements for the same month?? Your statement makes no sense and you double billing is ridiculous!!!
Netstar's replyOfficial
20 Jan 2025, 08:38 Good day Marius,
We are terribly sorry to hear about this, please accept our sincere apologies for your experience. Please note the matter has been escalated to the finance department for further assistance.
Kind regards
Netstar
We are terribly sorry to hear about this, please accept our sincere apologies for your experience. Please note the matter has been escalated to the finance department for further assistance.
Kind regards
Netstar
Best regards,
Netstar's reply20 Jan 2025, 08:38
Official
Good day Marius,
We are terribly sorry to hear about this, please accept our sincere apologies for your experience. Please note the matter has been escalated to the finance department for further assistance.
Kind regards
Netstar
We are terribly sorry to hear about this, please accept our sincere apologies for your experience. Please note the matter has been escalated to the finance department for further assistance.
Kind regards
Netstar
Best regards,
MS
Marius S's updateReviewer Update
20 Jan 2025, 08:44Same reply with zero results!
MS
Marius S's update20 Jan 2025, 08:44
Reviewer Update
Same reply with zero results!
Netstar's replyOfficial
20 Jan 2025, 08:51Good day Marius
We have escalated your query and a consultant will contact you to further assist you.
Regards
Netstar
We have escalated your query and a consultant will contact you to further assist you.
Regards
Netstar
Best regards,
Netstar's reply20 Jan 2025, 08:51
Official
Good day Marius
We have escalated your query and a consultant will contact you to further assist you.
Regards
Netstar
We have escalated your query and a consultant will contact you to further assist you.
Regards
Netstar
Best regards,