no log books for months that were paid

, I was contacted due to arrears account that I was unaware of because I do not receive statements when I signed up for Netstar, and they did not activate the debit order. 18 months into the contract I was then told of account that was going to be increased, which was never followed up with a statement. I then requested In November for a cancellation and I was told that there would be a cancellation fee, would I like to go ahead. I did not respond as I was not willing to pay a cancellation fee. I then went onto the website in January to pull log books only to find that I was unable to access my website. I called the call centre to be told that my service was cancelled in November, bearing in mind I had continued to pay via EFT for December and January. I was never notified I never confirmed for cancellation and this would affect my insurance had my car been ****** during this time. I then called and spoke to a manager named Lennon, he assured me that He would request my log books up until end November. I am still waiting for these. I have followed up with email and STILL nothing! This has to be the worst customer service I have EVER experienced.