No help on purchased product

On the 10th of December 2015 I phoned Altech Netstar as I was in desperate need of a tracker as my insurance required a tracker in my vehicle. Zayne Maharaj answered and was quite helpfull. I asked for the R99 tracker to be installed, he recommended the R119 tracker as he said that it has the added option that would allow me to track my vehicle myself on the internet, I accepted this option and was when I asked how I would go about tracking my vehicle Zayne said that he would give me all the relevant info once the unit has been installed. The unit was finally installed on the 22nd of December 2015. I have now asked Zayne for assistance on numerous occasions as to how I track my vehicle myself and he just does not reply to my emails, when I try to phone I am given the run around and after waiting for over 20min for someone to answer I gave up.<br> I woyld like aomeone to reply to me and I will gladly forward the emails between myself and Zayne to the relevant authority so they can see for themself the rediculous service I have received. <br> HAD I KNOWN THAT ALTECKS SERVICE WAS SO BAD I WOULD HAVE GONE WITH ANOTHER TRACKER COMPANY.