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WK
Willem K

1 reviews | Active since Jul 2021

22 Feb 2026, 18:08

No help from sales or customer care

I am very disappointed with the service I have received from Netstar.

I have been trying since Thursday to sign up and arrange for my tracker installation in my vehicle (scheduled for 23 February 2023), but I have received no proper assistance from the call centre or customer care team. It is now Monday and I still have no feedback, no confirmation, and no proper support.

I have made multiple attempts to get help, but no one seems willing to assist or provide clear information. This has caused unnecessary frustration and delays.

I expected much better service and communication from a company of this size and reputation. I hope someone from management contacts me urgently to resolve this matter.

Very disappointing experience.

0
Replies (9)
Netstar
Netstar's reply23 Feb 2026, 06:59
Official
Good day Willem 

Thank you for bringing this to our attention, we apologize for the delay in your fitment. We would like to look into your query and further assist you. A consultant will contact you to assist. 

Regards 
Netstar 
WK
Willem K's update23 Feb 2026, 10:32
Reviewer Update
Good day and here it is 10h32 and still waiting for a arrangement for the fitmentt and please contact me urgent
Netstar
Netstar's reply23 Feb 2026, 11:24
Official
Good day Willem 

Kindly note we are looking into your query and will be assisting you. 

Regards 
Netstar 
WK
Willem K's update23 Feb 2026, 14:13
Reviewer Update
Good day finally there install my tracker the technician did not even test my device it dont show my right location im very disappointed the technician was so rude
Netstar
Netstar's reply23 Feb 2026, 14:58
Official
Good day Willem 

Thank you for bringing this to our attention, we apologize for the experience you have had. We will look into this and contact you to further assist 

Regards 
Netstar 
WK
Willem K's update23 Feb 2026, 19:58
Reviewer Update
Good day

I have drive at 16h00 and 17h00 and non of that trips show on my netstar app and im now so fedup with strugle with net star why did your technician not check this i olso press my panic with no call back

This need to be sorted tomorrow
Netstar
Netstar's reply24 Feb 2026, 07:16
Official
Good day Willem 

Thank you for bringing this to our attention. We have noted your query and will look into it to further assist you. 

Regards 
Netstar 
WK
Willem K's update24 Feb 2026, 09:55
Reviewer Update
Good day now ot is already 9h54 and with no consulting phoning me but there service is useless i have email them and all
Netstar
Netstar's reply24 Feb 2026, 11:21
Official
Good day Willem 

We are looking into your query and will contact you to further assist. 

Regards 
Netstar