aV
adele V
1 reviews | Active since Sept 2009
24 Jun 2022, 10:25
No feedback on cancellation request
I have tried to cancel my contract with no luck. The WhatsApp bot : reference: CAS ***-Q7Y2 CAS ***-Z6Z9 CAS ***-Q4G5
Emails sent to *** (3 emails to request cancellation and next steps as device needs to be removed from the dealership selling the car- no reply)
Spoke to Netstar Go, they cant assist but wow, amazing customer service. Perhaps the tracking team can learn from them and retain customers.
This is my cancellation confirmation and i will cancel my debit order as you cannot ignore cancellation requests to avoid it being done. It just makes me want to cancel even more. I fear for the day I would need to use you to track my car and this is the service ive experienced.
Helpful (0)
Replies (3)0
Replies (3)
Netstar's replyOfficial
24 Jun 2022, 11:35Good day
I am so sorry about this. I can see the cancellation request came through our Bot during the course of this week. I have asked our Retentions department to investigate and get back to you as soon as possible.
I am sure we can have this resolved by the end of today.
Kind Regards
Bharti
I am so sorry about this. I can see the cancellation request came through our Bot during the course of this week. I have asked our Retentions department to investigate and get back to you as soon as possible.
I am sure we can have this resolved by the end of today.
Kind Regards
Bharti
Netstar's reply24 Jun 2022, 11:35
Official
Good day
I am so sorry about this. I can see the cancellation request came through our Bot during the course of this week. I have asked our Retentions department to investigate and get back to you as soon as possible.
I am sure we can have this resolved by the end of today.
Kind Regards
Bharti
I am so sorry about this. I can see the cancellation request came through our Bot during the course of this week. I have asked our Retentions department to investigate and get back to you as soon as possible.
I am sure we can have this resolved by the end of today.
Kind Regards
Bharti
aV
adele V's updateReviewer Update
24 Jun 2022, 14:19I lady called me with a cancellation amount that will be debited on 01 July and then my debits will stop and I will be cancelled. I would like this on email as well as in my past experience, I dont have any proof of what was said on a call. Thank you. Also the lady that called was very helpful, thank you.
aV
adele V's update24 Jun 2022, 14:19
Reviewer Update
I lady called me with a cancellation amount that will be debited on 01 July and then my debits will stop and I will be cancelled. I would like this on email as well as in my past experience, I dont have any proof of what was said on a call. Thank you. Also the lady that called was very helpful, thank you.
Netstar's replyOfficial
24 Jun 2022, 14:28Hi
I have requested the team to send you an email confirmation but I checked on our database and see your contract has been cancelled. It is sad to see you go and hopefully, in the future, you could join us again.
Kind Regards
Bharti
I have requested the team to send you an email confirmation but I checked on our database and see your contract has been cancelled. It is sad to see you go and hopefully, in the future, you could join us again.
Kind Regards
Bharti
Netstar's reply24 Jun 2022, 14:28
Official
Hi
I have requested the team to send you an email confirmation but I checked on our database and see your contract has been cancelled. It is sad to see you go and hopefully, in the future, you could join us again.
Kind Regards
Bharti
I have requested the team to send you an email confirmation but I checked on our database and see your contract has been cancelled. It is sad to see you go and hopefully, in the future, you could join us again.
Kind Regards
Bharti