TM
Thulie M

1 reviews | Active since Aug 2019

19 Jan 2024, 02:40

No feedback!

Due to incorrect debit dates I've found myself receiving threatening messages from a so called collection on behalf of netstar, reached out to request a cancelation of service spoke to Kamohelo who upon me requesting a settlement negotiated that he rather offer me a discount and 2months payment holiday. I've requested to have that in writing which to this day no further communication has been received all my follow up emails have been ignored.

0
Replies (2)
Netstar
Netstar's reply19 Jan 2024, 08:16
Official
Good day Thulie,

Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please note the matter has been escalated to the relevant department for further assistance.  

Kind Regards 
Netstar 
Netstar
Netstar's reply19 Jan 2024, 13:01
Official
Good day Thulie,

Please note our internal team has advised contact was made and the matter has been resolved.  Should you require assistance do not hesitate  to contact us for assistance.

KInd regards 
Netstar