No Feedback and Help. Useless manager and staff.

My Spouse received a call from Altech regarding none payment. It was a rather big shock since my spouse couldn't even remember taking out a contract with them. Apparently he has been debited for a car that he hasn't driven in three years!!!

He changed banks about three months ago so yes the debits would fail. My spouse's work has major issues about personal phone calls at work. So he asked me to take care of the situation.

And honestly this company has no idea what Customer Service is. After calls and calls to them I finally got to a manager that could assist with arranging a proof of his contract. According to Altech they have a recording where he agrees to the contract.

The situation gets even better. I asked them if they could send me the recording so that we could confirm if this is indeed my spouse who agreed to the policy. And what does Altech do. Give me more hassles. Apparently as a third party they are not allowed to send me the recording. Like hello my spouse even told them that I am handling the situation on his behalf. They told us that we need to go in to their office to listen to his own voice agreeing to the contract. How insane!!!!

How can a company make life so difficult. We dont all just sit at home and can drive up and down for a company that in three years never bothered to contact my spouse. Surely they have noticed that the car that they have on their system has been stationary for years. Wake up call surely that's a red flag after three months????

Pathetic staff. Pathetic policies and Pathetic Company!