No faith in Product, useless "tracker" and poor Customer Service (non-existent).

I recently accidentally discovered that some of my trips were missing, and proceeded to raise this with Netstar. They emailed back to acknowledge that the unit was faulty and would get the fitment centre to contact me.

A week later and still no feedback, so I phoned cancellations. Now you want to charge me R900 settlement? For what? A product that doesnt work? It hasnt been working properly at least since March that I am aware of, yet I am still paying full premium every month.

The retail value of my car is over R200k and yet if it is not recoverable, that is not how much you will reimburse me, now is it?

I have no faith in this company, and will not recommend it to anyone I know. You know what they say - give good service and maybe your customer tells one or two people about it. Give bad service? At least 10 or more. And with social media platforms, that will be going much further.