No debiting my account

I am writing to formally raise my concern and dissatisfaction regarding the handling of my account. For the past four months, my debit order with Netstar has not been processed as expected, requiring me to make manual payments instead. Despite this ongoing issue, I was not informed at any stage that your company had not been receiving payment. It is therefore both concerning and unacceptable that my account was handed over to another party without my knowledge or prior notification. I find it particularly frustrating that I have had to follow up on this matter myself, while no proactive communication was provided from your side regarding missed payments or the status of my account. If this matter is not resolved promptly, including correcting my account status and addressing any negative impact on my name, I will be compelled to consider legal action against the company, as this situation is unfairly damaging to my reputation. I request urgent clarification on this matter, as well as written confirmation that my name will be cleared and that appropriate corrective action has been taken.