No Debit Order BUT Account Not in Arrears AND No Service

<p class="MsoNormal"><span lang="EN-ZA">We have two trackers installed, one in my vehicle and one in my husband&rsquo;s vehicle. The last debit order that went off my husband&rsquo;s account was on the 2nd of March 2015 for R243.20. My husband has made contact with them by phone and by email and the few times that he did get a response, they assured us that the account was paid up to date. HUH? Makes no sense...</span></p> <p class="MsoNormal"><span lang="EN-ZA">So he contacted his back and they assured and sent proof that the last debit order had gone off on the 2nd of March 2015 as we had it.</span></p> <p class="MsoNormal"><span lang="EN-ZA">My husband then declared under oath that Altec Netstar assured him time and time and time and again that the account was paid up to date and he stated clearly there that after several attempts from his side to amend the account, he will NOT be held responsible should the account be in arrears after this point in time AS they have assured him that his account is up to date.</span></p> <p class="MsoNormal"><span lang="EN-ZA">On the 9th of February 2016, the annual increase letter comes through to his email. He replies by AGAIN asking when this amount would go off his bank account. 'Jabulani Sibaya' then asked him to confirm his banking details whereby he did and he also rep**** by adding the Affidavit (declaration under oath) to the email.</span></p> <p class="MsoNormal"><span lang="EN-ZA">At the end of February, they took, without any warning OR statement, R877.80 of his account! Whaaaaaat! How did they get to that value???</span></p> <p class="MsoNormal"><span lang="EN-ZA">No one responds! No one can tell you! It&rsquo;s like this is some sort of ghost company!</span></p> <p class="MsoNormal"><span lang="EN-ZA">So he phoned them, cancelled the debit order and decided to pay by EFT upon receiving a statement every month.</span></p> <p class="MsoNormal"><span lang="EN-ZA">The first statement we had to physically ask for, this was on the 18th of March 2016 and we have not received anything again since.</span></p> <p class="MsoNormal"><span lang="EN-ZA">He's just asked them for another statement... Let's see if they respond!</span></p> <p>&nbsp;</p> <p class="MsoNormal"><span lang="EN-ZA">I think it's time we go with a different company. Way due time!</span></p>