HN
Hennie N
1 reviews | Active since May 2016
04 Jul 2023, 14:50
No customer service at all.
I see Netstar has a trust rating of 2.6. I am amazed that they achieved 2.6 it is way above there service level. My unit stopped working. I reported it. They confirmed the unit is faulty and they will phone to replace. Got two emails to tell me the ticket has been resolved and marketing wants a feed back evaluation. I have emailed, phone and hung on for ages, I have used the so-called we will call you back facility with no luck at all. My car can be in a chop shop in Mozambique already and they would not know that. Absolutely pathetic service!
Helpful (0)
Replies (4)0
Replies (4)
Netstar's replyOfficial
04 Jul 2023, 14:55Good Day Hennie,
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please note one of our trained consultants will be in contact with you for assistance.
Kind regards
Netstar
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please note one of our trained consultants will be in contact with you for assistance.
Kind regards
Netstar
Netstar's reply04 Jul 2023, 14:55
Official
Good Day Hennie,
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please note one of our trained consultants will be in contact with you for assistance.
Kind regards
Netstar
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please note one of our trained consultants will be in contact with you for assistance.
Kind regards
Netstar
HN
Hennie N's updateReviewer Update
05 Jul 2023, 11:52Really? I had a missed call yesterday late. So is that it now? Very relieved that you did not get hold of me. tries to phone again, impossible. Sent email no reply.
HN
Hennie N's update05 Jul 2023, 11:52
Reviewer Update
Really? I had a missed call yesterday late. So is that it now? Very relieved that you did not get hold of me. tries to phone again, impossible. Sent email no reply.
Netstar's replyOfficial
05 Jul 2023, 11:59Good day Hennie,
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please note one of our trained consultants will be in contact with you for assistance.
Ki]nd regards
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please note one of our trained consultants will be in contact with you for assistance.
Ki]nd regards
Netstar's reply05 Jul 2023, 11:59
Official
Good day Hennie,
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please note one of our trained consultants will be in contact with you for assistance.
Ki]nd regards
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please note one of our trained consultants will be in contact with you for assistance.
Ki]nd regards
Netstar's replyOfficial
08 Jul 2023, 09:08Good day Hennie,
We are pleased to let you know that your query has been resolved. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Kind regards
Netstar
We are pleased to let you know that your query has been resolved. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Kind regards
Netstar
Netstar's reply08 Jul 2023, 09:08
Official
Good day Hennie,
We are pleased to let you know that your query has been resolved. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Kind regards
Netstar
We are pleased to let you know that your query has been resolved. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Kind regards
Netstar