CS
Chris S

1 reviews | Active since May 2015

04 Oct 2016, 11:31

No customer service, and no respect for their customers

<p>After selling my vehicle over a year ago, I cancelled my Netsar contract. Only to discover six months later that this was not done? I then contacted them and settled the matter with them, even recieving a letter that my account was closed? I discovered recently that "Netstar" has listed me on the "ITC" for non payment? I contacted thier attornies "Creditworx" who is unable to provide any proof, or correspondence for that matter? I forwarded them the cancelation letter, and they are now ignoring my emails? And I am still listed on "ITC"? This is simply unacceptable that they can treat thier customers like this? I have also on social media discovered that there are other customers that have had similar experiances.</p>

0
Replies (4)
Netstar
Netstar's reply04 Oct 2016, 12:20
Official

Good day Chris

You have informed me to call you back.

Kind regards

Denise

Netstar
Netstar's reply04 Oct 2016, 12:34
Official

Good day Chris

As per our telephonic conversation, I will investigate and I will revert to you with feedback.

Kind regards

Denise

CS
Chris S's update20 Oct 2016, 16:06
Reviewer Update

Ok I have now given Netstar the opportunity to resolve this matter and no luck! I have settled the amount they claimed was outstanding, even though I didn’t agree with it? They provided proof that it was settled on their side. However according to the “ITC” this has not been done? I have sent numerous communications to Netstar and Creditworx with no luck, I will now need to resort to other means as this is effecting my life unfairly. It has now taken a year to resolve a one hundred rand issue, pathetic!!!

Netstar
Netstar's reply03 Nov 2016, 11:05
Official

Good day Chris

As per our telephonic conversation, I did provide you with feedback from our Finance department.

This query has been resolved.

Kind regards

Denise