No Customer Service

Item: Netstar
Rating: 1

I need to process a cancelation & take a new contract, but Altech does not respond to my email. When I phone, I am on hold for over 10 minutes!! How do I trust you to track my asset in-case of emergency when you guys don't answer your phones or emails?? RK Moonsamy

Helpful (0)

Replies (2)

Netstar's replyOfficial

14 Dec 2017, 11:23

Good Day Ronald,

Thank you for your correspondence with Altech Netstar,

I have been trying to contact you with no success.

Please be advised, your inquiry has been escalated to our retention's department and will be in contact with the response.

kind regards,

Petronell

Best regards,

Netstar's reply14 Dec 2017, 11:23

Official

Good Day Ronald,

Thank you for your correspondence with Altech Netstar,

I have been trying to contact you with no success.

Please be advised, your inquiry has been escalated to our retention's department and will be in contact with the response.

kind regards,

Petronell

Best regards,

's updateReviewer Update

15 Dec 2017, 15:10

with such bad service, i have opted to move to your competion, as there is a break in customer relationship

's update15 Dec 2017, 15:10

Reviewer Update

with such bad service, i have opted to move to your competion, as there is a break in customer relationship