No Comunication

Up to date I have not yet received any communication from Netstar regarding this matter. While this is going on, my vehicle in the junkyard is being tracked by netstar ensuring that the written-off vehicle will go nowhere and my new vehicle that actually requires the protection that I am paying for every month since December, is driving around with no protection.

Please can anybody assist me with this matter? The only thing I am requesting to know is if it will at all be possible to pay again for the reinstallation costs for installing the unit into the new vehicle, over 3 months as I have paid it off before and I cannot understand why this time I have to pay the full amount once off???