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Rene B

1 reviews | Active since Jan 2018

10 May 2022, 09:13

NO COMMITMENT

Hi, for the last 2 months I have been trying to get confirmation that the policy I have with Netstar Go has been cancelled. I have been waiting for an agent to contact me for the past 2 months and nobody has bothered to contact me.Ref *** is all I have received via email. This is really ridiculous that I have to keep calling and no one is assisting me, all I keep hearing is someone will call. I have provided everything that is required of me. I have been put on hold by the service desk agent,who is going to hear what the cancelation department is saying about my cancellation and all I'm being told is that someone will call. Which is the very same call I have been waiting for 2 months and going into the 3rd.

Do I have to cancel Netstar in order for me just to have Netstar Go to stop deducting from my account. Who is going to assist me from Netstar Go because I have been patient for long enough to get it cancelled

0
Replies (6)
Netstar
Netstar's reply10 May 2022, 09:35
Official
Good day Rene,

Thank you for your message and we note your concerns.

Kindly be advised that your Netstar Go membership was cancelled on the 25th of March 2022, and we billed you for Netstar Go on the 15th of April due to 30 day Notice.


Kind regards,
Netstar
RB
Rene B's update10 May 2022, 10:26
Reviewer Update
I was informed that I would receive a phone call to inform me what was going on in March. Nobody bothered to call. I called again in April and told the same thing and still nobody called. I was asked to send an email to prove that the money was still being deducted which I did. The reply to my email included the reference number I sent earlier and the mail stated someone would call and still nobody called. I called 5 times this morning for feedback only to have the call dropped on me. Eventually I spoke to an agent who then informed me that it was cancelled at 8:55 am this morning. WHY DID IT TAKE ME TO CALL YOU TO GET THIS INFORMATION.PLEASE PROVIDE ME WITH FEEDBACK ON MY REFUND FOR THE MONTHS THAT YOU WERE NEVER MEANT TO DEDUCT. I WAS TOLD BY THE VERY SAME AGENT THAT I WOULD RECEIVE AN EMAIL WITH THAT INFORMATION. AM I GOING TO HAVE TO MAKE NUMEROUS CALLS AGAIN FOR MY REFUND TO BE MADE??????!!!!!!
Netstar
Netstar's reply10 May 2022, 10:40
Official
Good Day Rene,

Thank you for your inquiry. 

We will contact you to assist. 

Kind Regards
Netstar 
RB
Rene B's update12 May 2022, 07:31
Reviewer Update
Hi, I take it that Ignatius **** when she said I would receive an email with regards to my refund as I have still not received the email and once again no one has contacted me with regards to my refund.Can someone let me know when my refund will be paid
Thanks Rene***
RB
Rene B's update12 May 2022, 07:33
Reviewer Update
Your very last message says you will contact me to assist and here I am 2 days later still waiting for your call with regards to my refund from Netstar Go
Netstar
Netstar's reply12 May 2022, 08:58
Official
Good day Rene,

Thank you for bringing this to our attention.

We have escalated your request to Netstar Go for urgent assistance.

Kind regards,
Netstar