No attempt to keep a customer

<p>in 2014 I signed a contract with Netstar for Netstar Sleuth at the time I did not a child and did not require anything more from a tracker system. In August 2016 I purchased another vehicle and wanted to get a tracker device for my new vehicle as well, However I now have a child and so required a different system. Netstar advised me to get the Early warning package. I was going to sign up my new car for this package and then asked if I could also upgrade my current vehicle (on sleuth) to the early warning system because then both my cars would be on the same system and I would have peace of mind for my childs safety. Instead of making a plan to 1. get new business and 2. Retain a customer, Netstar decided they would rather charge me a cancellation fee of R200 for wanting to upgrade and therefore have 1. Lost new business over R200 and 2. once my 36 month contract is up in June 2017 I will be cancelling this service as well and therefore they have also lost current business.</p> <p>it is good to know that with the economy being so shoddy that companies are in a posistion to lose business.</p> <p> </p> <p> </p>