No Assistance No One Cares No Feedback

on the 21st of march my father who is very ill contacted the call center to cancel his account upon they informed him that it must be in writing. Of which he sent a letter the following day to request his account be cancelled with immediate effect. Earlier this month he received a statement informing him that his Debit order was unsuccessful and that his account is now handed over for legal action. He has more than enough funds available for the Debit order and how can they take legal action for missing a payment with less than a month?<br> He then called them again where he was suddenly informed that there is a 30 day notice period he was not informed of the first time. He was also informed that the account is handed over and that he must speak to a person in their legal department by the name of Mashudu who is constantly unavailable and he even left mesages on her voice mail for a call back. He then tried calling the numbers of the 3rd party collection agency NuDebt Management that informed him they are unable to locate the account and that we must contact Altech Netstar Directly. over and over we are being told the same story by both parties. is this how you treat the sick & elderly