BS
Boitumelo S
1 reviews | Active since Jan 2023
15 Apr 2024, 09:21
No assistance in highjacking
My car was hyjacked this morning, called the tracker was told that I owe them but I was never not once told and I get alerts all the time… I want to cancel this tracker immediately!!! No help at all I has to call other places. I have been waiting for hours for an email tht they would send me … NOTHING till now … I don’t recall a month without paying them
Helpful (0)
Replies (3)0
Replies (3)
Netstar's replyOfficial
15 Apr 2024, 09:54Good day Boitumelo,
We are terribly sorry to hear about your experience. Please note the matter has been escalated to our internal team and one of our consultants will be in contact with you for assistance.
Kind regards
Netstar
We are terribly sorry to hear about your experience. Please note the matter has been escalated to our internal team and one of our consultants will be in contact with you for assistance.
Kind regards
Netstar
Netstar's reply15 Apr 2024, 09:54
Official
Good day Boitumelo,
We are terribly sorry to hear about your experience. Please note the matter has been escalated to our internal team and one of our consultants will be in contact with you for assistance.
Kind regards
Netstar
We are terribly sorry to hear about your experience. Please note the matter has been escalated to our internal team and one of our consultants will be in contact with you for assistance.
Kind regards
Netstar
Netstar's replyOfficial
15 Apr 2024, 11:04Good day Boitumelo,
Thank for taking our call and allowing us an opportunity to assist with your request. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Kind Regards
Netstar
Thank for taking our call and allowing us an opportunity to assist with your request. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Kind Regards
Netstar
Netstar's reply15 Apr 2024, 11:04
Official
Good day Boitumelo,
Thank for taking our call and allowing us an opportunity to assist with your request. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Kind Regards
Netstar
Thank for taking our call and allowing us an opportunity to assist with your request. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Kind Regards
Netstar
BS
Boitumelo S's updateReviewer Update
19 Apr 2024, 19:19Greetings
You were not help at all. Calling me days after when it’s convenient for you guys , while I was in an important meeting ( trying to make money to cover the external cost I had made looking for my car and missing items in it) I truly upset with this company I want to escalate the matter.. only to be told it was a human error on call centre agent ?!… by the way when u don’t get called of someone you leave sms or email not call multiple times as u can clearly see I could not answer . The way im so upset with this company this whole thing is re~ traumatising me I just want to cancel and go to a company that cares about their customers
You were not help at all. Calling me days after when it’s convenient for you guys , while I was in an important meeting ( trying to make money to cover the external cost I had made looking for my car and missing items in it) I truly upset with this company I want to escalate the matter.. only to be told it was a human error on call centre agent ?!… by the way when u don’t get called of someone you leave sms or email not call multiple times as u can clearly see I could not answer . The way im so upset with this company this whole thing is re~ traumatising me I just want to cancel and go to a company that cares about their customers
BS
Boitumelo S's update19 Apr 2024, 19:19
Reviewer Update
Greetings
You were not help at all. Calling me days after when it’s convenient for you guys , while I was in an important meeting ( trying to make money to cover the external cost I had made looking for my car and missing items in it) I truly upset with this company I want to escalate the matter.. only to be told it was a human error on call centre agent ?!… by the way when u don’t get called of someone you leave sms or email not call multiple times as u can clearly see I could not answer . The way im so upset with this company this whole thing is re~ traumatising me I just want to cancel and go to a company that cares about their customers
You were not help at all. Calling me days after when it’s convenient for you guys , while I was in an important meeting ( trying to make money to cover the external cost I had made looking for my car and missing items in it) I truly upset with this company I want to escalate the matter.. only to be told it was a human error on call centre agent ?!… by the way when u don’t get called of someone you leave sms or email not call multiple times as u can clearly see I could not answer . The way im so upset with this company this whole thing is re~ traumatising me I just want to cancel and go to a company that cares about their customers