Nightmare cancelation - poor service - stay away!

The worst customer service ever! I've been with Netstar early warning for over 5 years now, currently paying over R180 a month. Yesterday I called to cancel the tracker, since I am getting a new car, and requested that the tracker be removed from the old car, since I am selling it to a family member and the current tracker is just draining the battery, even when it is deactivated. According to Netstar, I have to pay an addition R540 to have someone come and remove the tracker! Absolutely shocking, as they fit in units for free but now charge an exorbitant amount to remove the tracker. If we don't pay then it will stay connected but deactivated and still drain the battery for the next owner to deal with. This is poor business practice, as other companies like Cartrack offer to remove the tracker for FREE once you are done with the contract. It is the right thing to do to leave the vehicle as it was before! I have even advised the cancelation department that I actually wanted to fit in a new unit on my new car once this cancelation has gone through, but now looking at the way they conduct business, I will have to go elsewhere. I definitely don't want to deal with this problem again with the new car. I hope this helps raise awareness for other potential customers, because they don't tell you this when you sign up, while other tracking companies are offering to remove the unit at no cost - which is the correct way that this should be handled. Netstar does not care about loyalty or customer service. I'm now forced to use a different tracking company with the new car, and will also be getting my wife to move over her tracker as well. There are other companies that are offering better rates and customer service. Sad that this is how I will part ways with Netstar after 5 years and over R7000 in payments.