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JK
Jacques K

1 reviews | Active since Mar 2011

12 Jan 2026, 12:06

New vehicle cancelation fee

It is sad that Netstar wants you to pay a cancellation fee when selling your old vehicle to buy a new one. Maybe we should look at cancelling our long standing relationship on my other vehicle also.

0
Replies (5)
Netstar
Netstar's reply12 Jan 2026, 12:25
Official
Good day Jacques 

Thank you for reaching out to us, we have noted your query and will contact you to further assist you.

Regards 
Netstar 
Netstar
Netstar's reply12 Jan 2026, 18:08
Official
Good day Jacques

As per our consultants you have been contacted and assisted with your query. 

Regards 
Netstar 
JK
Jacques K's update02 Feb 2026, 06:48
Reviewer Update
Hi Netstar, still not a happy customer. The contract was transferred to my new vehicle (this is great) but hey here is a fitment fee of half the cancelation fee that we have added to your invoice. There was no mention of any fees.
Netstar
Netstar's reply02 Feb 2026, 06:57
Official
Good day Jacques, 

Please be advised that your query has been escalated to our internal team. 

Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you. 

Regards,
Netstar
Netstar
Netstar's reply03 Feb 2026, 15:53
Official
Good day Jacques 

As per our consultants you have been contacted and assisted with your query. As per company policy we can play you the recording you are requesting but not send it to you. 

Regards 
Netstar