MH
Mbalenhle H

1 reviews | Active since Apr 2020

22 Apr 2022, 11:29

New contract-no installation since 29 March 2022

I signed up a contract on the 29 March till to date device has not been installed with no contact from Netstar as to why irrespective of my multiple tries of getting hold of them.

Why does your customer service make me hold then drop my call without coming back to me with feedback.

I am not understanding what kind of customer service is this.

How are you planning to resolve my query cause right now I’m tied to a contract that is not even Beneficial to me.

See ref to my call -Dear Client Your enquiry reference number is : CAS-***-S7J4Regards Netstar Your consultant wasted my time and airtime making me hold then drop my call without feedback.

Your customer service is frustrating.

The last time I called I was told the person who helped me sign the contract will contact me till today I have not received any form of communication.

Is this how long it will take to track my vehicle should the need arise? Also whose Acc are you going to debit come month end? cause it’s definitely not mine.

I have no faith in your product anymore can you kindly release me from this Micky mouse run around of a contract.

0
Replies (1)
Netstar
Netstar's reply22 Apr 2022, 15:56
Official
Good day Mbalenhle 

Thank you for bringing this to our attention, we are looking into this and will provide feedback 

Regards 
Netstar