WK
Willem K
1 reviews | Active since Jul 2021
22 Jan 2025, 20:38
Never use netstar i wish i actually can give them 0 star there trackers always break after approximate 6month
good evening
Please People think twice before jion net star as im a netstar custumer for 2 years and every 6th month i need to get my tracker been repair or it dont pic up my location
i have notice tonight on the 22 Jan 2025 that the tracker of netstar dont pic up my adress and my speed limit on my tracker and there are always very quick to repair this i was sitting with the same isue on 5 July 2024 and there took a week to repair
now i must hear again that there cant fix it before next week but therer dont want to understand my point as a insurance say you dont have cover if the tracker is not working so then i will keep NETSTAR laible as i have inform them
I request that this is getting repair ASAP or my contract been termanated with no fees charge
Helpful (0)
Replies (20)0
Replies (20)
Netstar's replyOfficial
23 Jan 2025, 06:57Good day Willem,
We are terribly sorry to hear about this, please accept our sincere apologies for your experience. Please give us an opportunity to investigate and get back to you.
Kind Regards
Netstar
We are terribly sorry to hear about this, please accept our sincere apologies for your experience. Please give us an opportunity to investigate and get back to you.
Kind Regards
Netstar
Netstar's reply23 Jan 2025, 06:57
Official
Good day Willem,
We are terribly sorry to hear about this, please accept our sincere apologies for your experience. Please give us an opportunity to investigate and get back to you.
Kind Regards
Netstar
We are terribly sorry to hear about this, please accept our sincere apologies for your experience. Please give us an opportunity to investigate and get back to you.
Kind Regards
Netstar
WK
Willem K's updateReviewer Update
23 Jan 2025, 08:10I just receive a call from customer care and there inform me that there dont want me to cancell my netstar trecker as yhere always have isues with tracker not pic up on my app or recording my speed limits...
I have this dame isue on 4th june 2024 and now yesterday i saw it again on my app again so i request to cancel my policy woth no penalties and there refuses
O will keep cartrack accountable for my saftey and my insurance policy that say i need a tracker to been cover
Please people think twice before use Netstar
I have this dame isue on 4th june 2024 and now yesterday i saw it again on my app again so i request to cancel my policy woth no penalties and there refuses
O will keep cartrack accountable for my saftey and my insurance policy that say i need a tracker to been cover
Please people think twice before use Netstar
WK
Willem K's update23 Jan 2025, 08:10
Reviewer Update
I just receive a call from customer care and there inform me that there dont want me to cancell my netstar trecker as yhere always have isues with tracker not pic up on my app or recording my speed limits...
I have this dame isue on 4th june 2024 and now yesterday i saw it again on my app again so i request to cancel my policy woth no penalties and there refuses
O will keep cartrack accountable for my saftey and my insurance policy that say i need a tracker to been cover
Please people think twice before use Netstar
I have this dame isue on 4th june 2024 and now yesterday i saw it again on my app again so i request to cancel my policy woth no penalties and there refuses
O will keep cartrack accountable for my saftey and my insurance policy that say i need a tracker to been cover
Please people think twice before use Netstar
Netstar's replyOfficial
23 Jan 2025, 08:39Good day Willem
Kindly note we are currently looking into your query and and a consultant will contact you to further assist.
Regards
Netstar
Kindly note we are currently looking into your query and and a consultant will contact you to further assist.
Regards
Netstar
Netstar's reply23 Jan 2025, 08:39
Official
Good day Willem
Kindly note we are currently looking into your query and and a consultant will contact you to further assist.
Regards
Netstar
Kindly note we are currently looking into your query and and a consultant will contact you to further assist.
Regards
Netstar
Netstar's replyOfficial
23 Jan 2025, 09:03Good day Willem,
Thank you for taking our call and allowing us the opportunity to assist with your request.
If you require any further assistance, please don’t hesitate to reach out to us.
Regards,
Netstar
Thank you for taking our call and allowing us the opportunity to assist with your request.
If you require any further assistance, please don’t hesitate to reach out to us.
Regards,
Netstar
Netstar's reply23 Jan 2025, 09:03
Official
Good day Willem,
Thank you for taking our call and allowing us the opportunity to assist with your request.
If you require any further assistance, please don’t hesitate to reach out to us.
Regards,
Netstar
Thank you for taking our call and allowing us the opportunity to assist with your request.
If you require any further assistance, please don’t hesitate to reach out to us.
Regards,
Netstar
WK
Willem K's updateReviewer Update
23 Jan 2025, 12:17NETSAR just call me and there dont care this is not the 1st time have isue last night it make like this when i took in my vehicle today it does work normal but NETSTAR only pool up there solders and say it is a signal isue
There olso advice that i must look what the vehicle do now remember i have this isue last year 4 june 2024 and now again every 6 months i have a isue
There refuses to cancel my contract there expect me to pay 1100 to do so
I must pay a full premuim for something that sometime work and sometimes not
Im sure there can see on the system this is not my 1st time have this isues
There olso advice that i must look what the vehicle do now remember i have this isue last year 4 june 2024 and now again every 6 months i have a isue
There refuses to cancel my contract there expect me to pay 1100 to do so
I must pay a full premuim for something that sometime work and sometimes not
Im sure there can see on the system this is not my 1st time have this isues
WK
Willem K's update23 Jan 2025, 12:17
Reviewer Update
NETSAR just call me and there dont care this is not the 1st time have isue last night it make like this when i took in my vehicle today it does work normal but NETSTAR only pool up there solders and say it is a signal isue
There olso advice that i must look what the vehicle do now remember i have this isue last year 4 june 2024 and now again every 6 months i have a isue
There refuses to cancel my contract there expect me to pay 1100 to do so
I must pay a full premuim for something that sometime work and sometimes not
Im sure there can see on the system this is not my 1st time have this isues
There olso advice that i must look what the vehicle do now remember i have this isue last year 4 june 2024 and now again every 6 months i have a isue
There refuses to cancel my contract there expect me to pay 1100 to do so
I must pay a full premuim for something that sometime work and sometimes not
Im sure there can see on the system this is not my 1st time have this isues
Netstar's replyOfficial
23 Jan 2025, 12:37Good day Willem
We are sorry to hear about your experience. We will treat your request with urgency and hope to have this matter resolved as soon as possible.
Kind regards,
Netstar
We are sorry to hear about your experience. We will treat your request with urgency and hope to have this matter resolved as soon as possible.
Kind regards,
Netstar
Netstar's reply23 Jan 2025, 12:37
Official
Good day Willem
We are sorry to hear about your experience. We will treat your request with urgency and hope to have this matter resolved as soon as possible.
Kind regards,
Netstar
We are sorry to hear about your experience. We will treat your request with urgency and hope to have this matter resolved as soon as possible.
Kind regards,
Netstar
WK
Willem K's updateReviewer Update
23 Jan 2025, 14:28I still waiting on feed back as im now on my way to fech my car
I still waiting on feed back regarding of cancelation of policy or send out technical team
As i need this fix today as i want to now why havent it been record yesterday night my speed and location on my vehicle as that not right
I request a cancelation with no penalties the person wild still come back to me intill now no feed back as he just disappeared and no technical team phone me to meet today
I still waiting on feed back regarding of cancelation of policy or send out technical team
As i need this fix today as i want to now why havent it been record yesterday night my speed and location on my vehicle as that not right
I request a cancelation with no penalties the person wild still come back to me intill now no feed back as he just disappeared and no technical team phone me to meet today
WK
Willem K's update23 Jan 2025, 14:28
Reviewer Update
I still waiting on feed back as im now on my way to fech my car
I still waiting on feed back regarding of cancelation of policy or send out technical team
As i need this fix today as i want to now why havent it been record yesterday night my speed and location on my vehicle as that not right
I request a cancelation with no penalties the person wild still come back to me intill now no feed back as he just disappeared and no technical team phone me to meet today
I still waiting on feed back regarding of cancelation of policy or send out technical team
As i need this fix today as i want to now why havent it been record yesterday night my speed and location on my vehicle as that not right
I request a cancelation with no penalties the person wild still come back to me intill now no feed back as he just disappeared and no technical team phone me to meet today
Netstar's replyOfficial
23 Jan 2025, 14:41Good day Willem
We have noted your query and will contact you to further assist.
Regards
Netstar
We have noted your query and will contact you to further assist.
Regards
Netstar
Netstar's reply23 Jan 2025, 14:41
Official
Good day Willem
We have noted your query and will contact you to further assist.
Regards
Netstar
We have noted your query and will contact you to further assist.
Regards
Netstar
WK
Willem K's updateReviewer Update
24 Jan 2025, 11:55I just receive a email to say ((? Your ticket *** was marked as resolved.
Bu netstar has not attent to contacts me to discuss to me the outome of my complain and no technical nook to come repair my unit
Please people never use netstar
Bu netstar has not attent to contacts me to discuss to me the outome of my complain and no technical nook to come repair my unit
Please people never use netstar
WK
Willem K's update24 Jan 2025, 11:55
Reviewer Update
I just receive a email to say ((? Your ticket *** was marked as resolved.
Bu netstar has not attent to contacts me to discuss to me the outome of my complain and no technical nook to come repair my unit
Please people never use netstar
Bu netstar has not attent to contacts me to discuss to me the outome of my complain and no technical nook to come repair my unit
Please people never use netstar
Netstar's replyOfficial
24 Jan 2025, 11:59Good day Willem
We have noted your query and will contact you to further assist.
Regards
Netstar
We have noted your query and will contact you to further assist.
Regards
Netstar
Netstar's reply24 Jan 2025, 11:59
Official
Good day Willem
We have noted your query and will contact you to further assist.
Regards
Netstar
We have noted your query and will contact you to further assist.
Regards
Netstar
WK
Willem K's updateReviewer Update
24 Jan 2025, 12:01I got email stated
Dear willem Jacobus prinsloo ,
Your ticket *** was marked as resolved.
To help us improve the overall experience of interacting with Netstar, please complete a quick survey about your experience. This will only take about 3 minutes of your time.
And nothing was been resolved so you **** there just mark it resolved
Dear willem Jacobus prinsloo ,
Your ticket *** was marked as resolved.
To help us improve the overall experience of interacting with Netstar, please complete a quick survey about your experience. This will only take about 3 minutes of your time.
And nothing was been resolved so you **** there just mark it resolved
WK
Willem K's update24 Jan 2025, 12:01
Reviewer Update
I got email stated
Dear willem Jacobus prinsloo ,
Your ticket *** was marked as resolved.
To help us improve the overall experience of interacting with Netstar, please complete a quick survey about your experience. This will only take about 3 minutes of your time.
And nothing was been resolved so you **** there just mark it resolved
Dear willem Jacobus prinsloo ,
Your ticket *** was marked as resolved.
To help us improve the overall experience of interacting with Netstar, please complete a quick survey about your experience. This will only take about 3 minutes of your time.
And nothing was been resolved so you **** there just mark it resolved
Netstar's replyOfficial
24 Jan 2025, 12:19Good day Kotze,
We are sorry that query has been resolved.
Kindly note that we will contact you to assist.
Kind Regards,
Netstar
We are sorry that query has been resolved.
Kindly note that we will contact you to assist.
Kind Regards,
Netstar
Netstar's reply24 Jan 2025, 12:19
Official
Good day Kotze,
We are sorry that query has been resolved.
Kindly note that we will contact you to assist.
Kind Regards,
Netstar
We are sorry that query has been resolved.
Kindly note that we will contact you to assist.
Kind Regards,
Netstar
WK
Willem K's updateReviewer Update
24 Jan 2025, 12:53Yes i sit now with 2 day with the quory you sont caee my insurance say i need a working tracjer to have claim no replt from tou guys for 2 days
WK
Willem K's update24 Jan 2025, 12:53
Reviewer Update
Yes i sit now with 2 day with the quory you sont caee my insurance say i need a working tracjer to have claim no replt from tou guys for 2 days
Netstar's replyOfficial
24 Jan 2025, 13:27Good day Willem,
Thank you for taking our call and allowing us the opportunity to assist with your request.
If you require any further assistance, please don’t hesitate to reach out to us.
Regards,
Netstar
Thank you for taking our call and allowing us the opportunity to assist with your request.
If you require any further assistance, please don’t hesitate to reach out to us.
Regards,
Netstar
Netstar's reply24 Jan 2025, 13:27
Official
Good day Willem,
Thank you for taking our call and allowing us the opportunity to assist with your request.
If you require any further assistance, please don’t hesitate to reach out to us.
Regards,
Netstar
Thank you for taking our call and allowing us the opportunity to assist with your request.
If you require any further assistance, please don’t hesitate to reach out to us.
Regards,
Netstar
WK
Willem K's updateReviewer Update
25 Jan 2025, 08:51Good day
I just got again now today at 8h46 a sms of this
Netstar received an alarm for Reg LB06SZGP at 2025-01-25 08:44. Reply 1 if all in order or 2 for assistance. #Ref{***}
And notice again no location or speed on my tracker so i will request a cancelation for my tracker with no penalties and please inform me asap
I just got again now today at 8h46 a sms of this
Netstar received an alarm for Reg LB06SZGP at 2025-01-25 08:44. Reply 1 if all in order or 2 for assistance. #Ref{***}
And notice again no location or speed on my tracker so i will request a cancelation for my tracker with no penalties and please inform me asap
WK
Willem K's update25 Jan 2025, 08:51
Reviewer Update
Good day
I just got again now today at 8h46 a sms of this
Netstar received an alarm for Reg LB06SZGP at 2025-01-25 08:44. Reply 1 if all in order or 2 for assistance. #Ref{***}
And notice again no location or speed on my tracker so i will request a cancelation for my tracker with no penalties and please inform me asap
I just got again now today at 8h46 a sms of this
Netstar received an alarm for Reg LB06SZGP at 2025-01-25 08:44. Reply 1 if all in order or 2 for assistance. #Ref{***}
And notice again no location or speed on my tracker so i will request a cancelation for my tracker with no penalties and please inform me asap
WK
Willem K's updateReviewer Update
25 Jan 2025, 09:09I ask urgent for a technician to come out me me to come and fix my vehicle tracker unit as it still make like that
WK
Willem K's update25 Jan 2025, 09:09
Reviewer Update
I ask urgent for a technician to come out me me to come and fix my vehicle tracker unit as it still make like that
WK
Willem K's updateReviewer Update
25 Jan 2025, 09:49Good day
I contact the call center to book my vehicle for repair and explain it is emergency the lady promised me to phone me back in 10 minutes and im stil waiting
I contact the call center to book my vehicle for repair and explain it is emergency the lady promised me to phone me back in 10 minutes and im stil waiting
WK
Willem K's update25 Jan 2025, 09:49
Reviewer Update
Good day
I contact the call center to book my vehicle for repair and explain it is emergency the lady promised me to phone me back in 10 minutes and im stil waiting
I contact the call center to book my vehicle for repair and explain it is emergency the lady promised me to phone me back in 10 minutes and im stil waiting
Netstar's replyOfficial
25 Jan 2025, 13:03Good day Willem
We have noted your query and will contact you to further assist.
Regards
Netstar
We have noted your query and will contact you to further assist.
Regards
Netstar
Netstar's reply25 Jan 2025, 13:03
Official
Good day Willem
We have noted your query and will contact you to further assist.
Regards
Netstar
We have noted your query and will contact you to further assist.
Regards
Netstar
WK
Willem K's updateReviewer Update
25 Jan 2025, 13:08I talk to fittment an repair people department to arrange a technician and there promissed me to come back by end before the end of today the busnisse day
And still nothing with n date and time of repair
And still nothing with n date and time of repair
WK
Willem K's update25 Jan 2025, 13:08
Reviewer Update
I talk to fittment an repair people department to arrange a technician and there promissed me to come back by end before the end of today the busnisse day
And still nothing with n date and time of repair
And still nothing with n date and time of repair
Netstar's replyOfficial
26 Jan 2025, 08:56 Good day Willem
We have noted your query and will contact you to further assist.
Regards
Netstar
We have noted your query and will contact you to further assist.
Regards
Netstar
Netstar's reply26 Jan 2025, 08:56
Official
Good day Willem
We have noted your query and will contact you to further assist.
Regards
Netstar
We have noted your query and will contact you to further assist.
Regards
Netstar