Never trust Netstar with your Vehicle ! Ever

I have been a client with Netstar for the past 6 years - they have never informed me not once about an upgrade on my unit that I have been paying for a device which has been inactive from 2019 so that is +- 3.5 years for a service not rendered. Their pathetic excuse was that there is a clause in the contract of the client testing the unit but when posed a question as to if my debit order didn't go off, a call would have been made promptly to enquire the reason and when payment will be made, also price increases to the package was well communicated. So why not a courtesy call to test your unit as the business has a retentions unit who should be focused on good paying clients and loyal customers. I was not rude to the agent whom I had contacted about the device as he was merely an agent and I had requested he take this up to his superiors for a review since both myself and the company was at fault, and we should meet each other halfway through. But no joy as they stand by rules that don't benefit the customer and their main priority is not to deliver according to their promises as the bigger picture here would be as a paying client, all I know is that I am paying for a service diligently, but the unit has not been active so if my vehicle was ****** what would be the outcome? Their response would have been it's your fault, but we just took your money!