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Palesa M

1 reviews | Active since Sept 2016

11 May 2018, 16:10

Never Debit Account On Agreed Date

For the past 6 years I have had my tracker with Altech Netstar and they have never adhered to the debit order as agreed for the 1st. It varies from 28th, 31st, 07th, 15th.

Today I received an sms that my debit order was returned and it will re-run on the 15th. I have also tried chaning it to the 15th and was told its not possible as debit orders only run on the 15th.

Am considering changing to anoyher service provider ASAP!

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Replies (1)
Netstar
Netstar's reply14 May 2018, 15:08
Official

Good Day Palesa,

Thank you for your correspondence with Altech Netstar,

As per our telecom, kindly be advised that your debit dated has been changed as per your request.

please accept our apologies for the inconvenience.

Kind regards,
Petronel