PK
Phelz K

1 reviews | Active since Dec 2018

21 Dec 2018, 09:41

Never agree to using Altech Netstar tracking devices, They misslead people.

Altech Netstar are nothing but a *******, eating people's money for no reason. I apparently bought a car around May this year 2018. and around May they approached me and offered me a tracker since I was under an insurance company. Off which I don't remember signing any of their document. On the day they sent some guy to install their tracker, he then broke my window, he told me that he cant close it any more even though he found it opened. I then reported the matter to the Netstar customer service, I never got any response. I had to pay to fix the window.

I then got retrenched in June 2018 I had to return the car to the dealer and sent Netstar tons and tons of emails to inform them about my job loss. I also tried to contact their offices with no luck of going through.

Recently they have been nagging me with their unending phone calls. Below is the email I received from them this morning after I sent them proof of my emails of cancllation:

Please note that vehicle registration H.......GP is contracted to a 36 month rental agreement. The tracking device was installed on 2018/05/23 Settlement payable is R1808.78 Please advise if you accept the settlement amount and if we should proceed with the cancellation? All cancellations are subject to a 30 day notice period. The settlement amount excludes any outstanding balances on your account.

In response to the above email I have asked them to send me proof of the 36 months rental contract I signed. I was never told about such and I was never told about the cancellation fee.

This company deserves to be closed down with their poor systems, they think they can look after peoples cars. For Netstar this is nothing more than a money making ****.

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