Never again will use Netstar!!!!!!!!!!!

I'm extremely disappointed and shocked on how netstar treats their long term clients that have only been loyal to them. Iv been with netstar since 2016 thinking that my vehicle and myself have been safe all of these years as they gave me a panic button to place in my care for any emergencies which felt great being a female. My colleague told me to download the netstar app in January 2024 saying i can track my vehicle as il be leaving the country. Once I downloaded the app I was shocked and disgusted to find out that my car wasn't event being tracked it was stating a fault. Netstar never once emailed/smsed or called to tell me that my tracker wasn't functioning how do they not know if a vehicle isn't being tracked. I selected the call me on the app and waited a week and nothing no call or email. I called and spoke to an agent admitting it hasn't been functional for years how am I only knowing that now? And explained to him it effects my insurance aswel cause iv stipulated that i have a tracker in my car and also my safety thinking I'm paying for extra protection on the long roads.. agent asked do I want to speak to a sales agent and I said yes cause I wanted the issue to be sorted as soon as possible the agent said I'd be contacted within a couple of hours- nothing happened for a week ( crazy service) then i couldn't get through to the call centre and decided to use the emergency no to get through frustrated as I am at this point I got through and asked to cancel after explaining my whole ordeal loss of money for a service I didn't recieve - was told by this agent for cancelation there is a 30 day policy so I must still pay for the month....CAN YOU BELIEVE IT AFTER ALL THE YEARS NOT EVEN HAVING A FUNCTIONING TRACKER NOW I MUST STILL PAY FOR SOMTHING THAT DOESNT EVEN WORK!!!!!! NO REFUND NO CALL BACKS NO RESOLUTIONS...LEFT HANGING BY NETSTAR. quick to take your money but no sense of providing there loyal customers with service they deserve. Useless....