NetstarTracker service is the worst

Today I got an sms that my car battery was disconnected. I called my insurance as my car is an automatic, and cannot be push started. I called Tracker and asked about the sms and why they did not call me. I told the consultant I could be hijacked, the battery disconnected to disable the tracker, the car pulled onto a flatbed, and ******. Or anything similar could happen in a shopping centre, my car towed away, and as per my insurance, a tracker is compulsory. In the event of a disabled tracker, I would not have a claim. The consultant calmly advised they dont call clients if an even is triggered on their system disabling the tracker. What a load of **** am I paying for? A premium that is paid in full in advance as my car is financed. The lack service of a "client gets what they pay for" is shocking!!!!