Netstart Cancelation ****

We had a Kadjar 2016 model and was installed with their device. We cancelled the service about 4 months ago on account of selling the vehicle. We canceled the service on their web portal this expectantly locked us out of their portal with no access. The cancellation led us to a whats app chat the we choose option 10 to confirm cancellation and we were notified someone will phone us the next day. All standard stuff right. The never contacted us the next day did not think anything of it as business in South Africa is not very punctual. Now months later they try and deduct money from our account and threaten us by phone that the account is still active... funny we still cant log into the profile. When I explain the situation to them the phone gets put down in my ear. I am sorry but this is a broken process on their end and I am not paying for this. I am just warning future customers do your home work and look out for this shady business practices. We have all the screen shots of the above mentioned chats etc.