Netstar’s terrible customer service

Netstar has given me so many issues since October last year. I have had the Netstar tracking for a few years now and since last year October they have been giving me issues about my account. Firstly the monthly amount is meant to be debited from the account however it was not getting debited for a few months and we were not aware of this. Instead of emailing us to bring this issue to light, they escalated it to debit collectors and the debt collectors called multiple times to tell me that I need to pay the outstanding amount to some link they send via SMS, which also did not feel safe to me. I paid the amount and they continued to call me, when I told them I paid the amount, I had to send a POP to their WhatsApp and even when I did that they still called me and asked me to send it again. This was an extremely frustrating situation and now the same thing is happening. I am beyond frustrated with Netstar and their customer service. I would never recommend Netstar to anybody because all you will get it terrible service.