Netstar's **** service (2020)

I recently took over the payments for the tracker in my vehicle. The process itself was tedious and long and the service experienced from Netstar was appalling. Just to change the account responsible for the payments took Netstar nearly 2 months to do. In that time, I had no idea if my car was covered and getting a response from Netstar was virtually unheard of with their responses sometimes taking up to 2 weeks if not a month. The retention consultants themselves were little to no use whatsoever (in particular Andre Gounder and Phumlani, N.) . It was only after my emails got more nasty and frustrating did Netstar get back to me. My issue was finally resolved or so I thought.

I was told that my details had been updated and that my account would be debited and that I was covered. Low and behold, my account wasn't debited which leads me to assume that: 1. The retention consultants didn't do their jobs 2. My car is possibly not covered as a result of Netstar not debiting my account (P.S. if anything happens to my car as a result of this I will hold Netstar responsible).

I once again reached out to the retention consultant Phumlani, N. and still have not received feedback. I also emailed general inquiries and without surprise have not heard back from them either. In total it's been a week since my emails were sent to the parties concerned and no response has been received. The service from Netstar is absolutely ****. Just a browse on these forums and that of Facebook highlights how terrible their service is. I don't how they choose to hire their consultants but whoever is responsible clearly doesn't know how to do their job. Netstar's lack of willingness to assist and resolve my issue leads me to believe that they don't need the business and don't give a **** about their customers. Their behaviour highlights the fact that clearly, they're only in the business for the money.

I now need to drive in fear not knowing if I am covered and am taking an additional risk each day I am on the road. I shudder to think how **** their service must be if someone is hijacked. If they can't even respond to an email imagine how terrible it must be for someone who is hijacked or has their car ******. The excuse of Covid-19 impacting responses is absolute bull**** as their consultants were quick to respond when I threatened legal action.

Anyone reading this and thinking of getting a tracker with this company, do yourself a favour and go with literally any other tracking company. Don't waste your time or money on this pathetic excuse for a company. There are better and cheaper services out there.