1 reviews | Active since Apr 2022
NETSTAR'S POOR CUSTOMER ETHIC AND CREDO
I have been trying to sort out my Netstar contract for the last 5 days ....37 calls later and promises of call backs from supervisors (Chantel / Harry), no response ...agents have promised to call me back (Nabiso/Adrian/Menzi) , no call received. I now established that the account was not cancelled and cancelled it today, no reference number can be generated and I was promised that it will be sent to me but guess what ? I am moving my business to another company ... But I wonder how this company would recover a vehicle if they cannot honor what they say they going to do. The experience was poor and sadly after 60 months I am happy leaving this company...I would nor refer you nor would I encourage anybody to take Ur services.
Thank you for bringing this to our attention, we will look into your matter and contact you with a resolution.
Regards
Netstar.
Thank you for bringing this to our attention, we will look into your matter and contact you with a resolution.
Regards
Netstar.
Thank you for your message and we note your concerns. We put great importance on the quality of our services and the satisfaction of our customers and we do value your feedback.
Kind regards,
Netstar
Thank you for your message and we note your concerns. We put great importance on the quality of our services and the satisfaction of our customers and we do value your feedback.
Kind regards,
Netstar
Based on my experience there is no consequence management and your agents customer centric credo is non existent, coupled with poor infrastructure and lost calls which add to the poor experience. More importantly this actually lends itself to the fact that you monitor my asset and the question one asks, is do i want a company that has such a poor credo (my experience) to look after my asset?
Please confirm that my account has been cancelled as i have not received a Case Reference number.
Based on my experience there is no consequence management and your agents customer centric credo is non existent, coupled with poor infrastructure and lost calls which add to the poor experience. More importantly this actually lends itself to the fact that you monitor my asset and the question one asks, is do i want a company that has such a poor credo (my experience) to look after my asset?
Please confirm that my account has been cancelled as i have not received a Case Reference number.
Kindly note that your cancellation request has been processed your reference is CAS-***-P1V1.
Regards
Netstar
Kindly note that your cancellation request has been processed your reference is CAS-***-P1V1.
Regards
Netstar
