FF
Fabio F

1 reviews | Active since Apr 2022

12 Apr 2022, 11:33

NETSTAR'S POOR CUSTOMER ETHIC AND CREDO

I have been trying to sort out my Netstar contract for the last 5 days ....37 calls later and promises of call backs from supervisors (Chantel / Harry), no response ...agents have promised to call me back (Nabiso/Adrian/Menzi) , no call received. I now established that the account was not cancelled and cancelled it today, no reference number can be generated and I was promised that it will be sent to me but guess what ? I am moving my business to another company ... But I wonder how this company would recover a vehicle if they cannot honor what they say they going to do. The experience was poor and sadly after 60 months I am happy leaving this company...I would nor refer you nor would I encourage anybody to take Ur services.

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Replies (5)
Netstar
Netstar's reply12 Apr 2022, 13:16
Official
Good day Fabio 

Thank you for bringing this to our attention, we will look into your matter and contact you with a resolution.

Regards 
Netstar. 
FF
Fabio F's update12 Apr 2022, 13:23
Reviewer Update
Look into the matter but you have lost me as a client .... the team have a poor customer credo and the experience holistically was poor. It would be interesting to note your feedback as i see i am not the only person that experienced the poor service.
Netstar
Netstar's reply12 Apr 2022, 14:37
Official
Good day Fabio,

Thank you for your message and we note your concerns. We put great importance on the quality of our services and the satisfaction of our customers and we do value your feedback.

Kind regards,
Netstar

FF
Fabio F's update12 Apr 2022, 14:49
Reviewer Update
Hi,

Based on my experience there is no consequence management and your agents customer centric credo is non existent, coupled with poor infrastructure and lost calls which add to the poor experience. More importantly this actually lends itself to the fact that you monitor my asset and the question one asks, is do i want a company that has such a poor credo (my experience) to look after my asset?

Please confirm that my account has been cancelled as i have not received a Case Reference number.
Netstar
Netstar's reply12 Apr 2022, 16:21
Official
Good day Fabio 

Kindly note that your cancellation request has been processed  your reference is CAS-***-P1V1.

Regards 
Netstar