Netstar's poor customer and retentions departments

Their customer service and retentions department have failed at both of their primary functions. After providing notification of cancellation in March and reminded them of this fact several times, my cancellation request only received attention in September. This will not become a legal battle as they now with take the account to pre-legal. Which is strange considering that the account up to date at the time of notification and no one provided me with termination fee values (which is not the balance of the contract, considering I want to give you your unit back - which I have not received a quote for yet either). Also no alternative options were provided like lets take the unit out of the sold vehicle and transfer it to your new vehicle. Say that's a good idea as a retentions tool, Netstar? I will be going to the consumer protection council should this not be adequately resolved. Netstar, you dropped the ball and I will not be the one fitting the bill for this because of your incompetency, poor customer service and may as well not exist retentions department.